22 comments

  • beej71 a minute ago

    It's a good reminder to everyone who uses 2FA. Be sure you have multiple ways in for when your phone becomes unusable.

  • sampullman an hour ago

    If you don't have the authenticator backup codes and you didn't turn on cloud sync in the app, you might be out of luck.

    You can get a replacement SIM though and use it with a new phone, so the phone number recovery option should work.

      uberman an hour ago

      This. Can't you get your number moved to a new phone? I have never don't anything magic when upgrading my phone other than move contacts.

  • SoftTalker 34 minutes ago

    You're going to have more success working with the providers of the other accounts and services rather than Google. That means a lot more legwork on your part but banks and other online services all have processes to deal with lost passwords and 2FA devices. In some cases you may have to physically go somewhere with ID and other documents.

    Consider it a learning experience.

  • ticulatedspline an hour ago

    Isn't there an SMS option? buy a new phone and have them send you an OTP via SMS.

    > once you're phone is gone, you are completely over with society?

    yes, I'm waiting for the Black-Mirror episode where someone drops their phone and basically dies, can't contact anyone, can't unlock or start their car, can't get an uber, can't pay for anything, can't navigate without gps, can't log into anything etc.

      keymasta 27 minutes ago

      Pretty similar to how my life feels right now.

  • wccrawford 36 minutes ago

    Everything you listed, plus a recovery email option, plus backup codes, plus SMS.

    That's already a lot and anything easier would allow people to just take over accounts that they don't have a right to.

  • mococa an hour ago

    There's no way, no human contact. That's why I de-googled myself.

      lotsofpulp an hour ago

      No human contact is a plus for security, as the human is the weakest link that can give up your authentication to someone that isn’t you.

        ks2048 14 minutes ago

        The human factor is walking into your local branch with your face and an ID - something that can’t be done on a large scale by bots.

        mococa 39 minutes ago

        Have you heard about Meta AI doing support?

        tempfile 38 minutes ago

        "I am permanently locked out of my account with no recourse" is also a security issue.

  • runjake an hour ago

    The only secret option I know of is to have a popular social media account and complain online.

    Other than that, I copy/pasted your post into Claude and it had some good ideas.

  • autoexec 26 minutes ago

    Man, passwords sure are nice aren't they! All you have to do is remember one because your password manager remembers all the rest of your randomly generated passwords for you and as long as you keep a backup of the password database you never have to worry about this bullshit.

  • phildougherty an hour ago

    need to save your recovery keys (text file) before you lost the phone

  • SAI_Peregrinus an hour ago

    The same way you recover any other deleted data for which you didn't make a backup: you don't. You eat the loss & make new accounts. Then you remember to make and test backups for the future.

    Even if they had customer support, if that customer support had a backdoor to unlock your account it would be regularly used by malicious parties to steal people's accounts & data.

      dvngnt_ 28 minutes ago

      They could do ID verification

  • mixmastamyk 28 minutes ago

    Does your browser have the email password saved?

  • thrownaway561 13 minutes ago

    Honestly.... This is why I have everything in Bitwarden. All 2FA runs through it so even if my phone got stolen, I could still access everything. I honestly don't understand why more people don't pay the $10 a year and just use Bitwarden.

  • pards 29 minutes ago

    Going forward, consider using an authenticator that securely syncs across multiple devices to remove the single point of failure risk.

    I use Proton Authenticator now [0]

    Authy used to do this, then they enshittified their app and bricked the desktop version.

    [0]: https://proton.me/authenticator

      flowerlad 21 minutes ago

      Google authenticator supports syncing across multiple devices.

  • Apreche an hour ago

    You were supposed to save your backup codes.