I really don't understand how in 2025 a competent company can't implement a trival A/B flash update. Do they depend on some obscure contractor for the firmware and have no power here?
A bit off-topic, but kind of relevant. I firmly believe that if installing custom firmware voids the warranty of a device, installing official updates should extend the warranty.
I'm tired of sloppy updates or change of behavior that mess with how I use MY device.
At this point, I'm convinced Google is doing this on purpose. My Google TV has become slow since the Gemini update, which I wasn't asked if I wanted it. My pixel battery life gets worse with every update, etc.
Google bricked all of the old fitbit scales with a firmware that glitches out and drains the battery. There were tons of reports at the time, but the devices were out of warranty so they didn’t fix it.
Good story, and surprising that there was so little assistance from the OEM. As an aside, I got to test out Asus crash free BIOS a couple of weeks ago. A strong thunderstorm hit and before I could get to my office a rapid series of deep voltage drops occurred. I shut down my systems and waited out the storm. When I powered my Asus tower back on it failed to POST, automatically restarted, recovered the BIOS (CMOS settings I assume), restarted again and booted Windows. Pretty slick, and instantly removed that cold lump of lead that had formed in my gut.
My framework was sitting in a drawer for two years and now will not turn on no matter how long I charge it. I assume there’s a dead coin cell in there somewhere or something that needs changed but it’s pretty disappointing.
I bought a Framework 13 in 2021. I was so stoked. I used it for 5 years, and of those 5 years only 1 was heavy use. I had to replace the battery and the input cover. I never had to do that before. I never had a laptop I wasn't able to use for 5 years so the repairability was actually not that much better for me. I gave up on Framework because after 5 years they still didn't give a crap about terrible battery performance on Linux distros.
I was using a Macbook Pro before. Went back to a Macbook Pro again. I don't want a Mac. I just can't find anything else remotely worth my money.
> Still, I was very disappointed that Framework chose to entrust sensitive information to a third-party who obviously couldn’t keep the data safe.
Then you're going to be very disappointed a lot. When HIBP first came out, I worried over each incident. These days, breaches of non-payment data are so common that I don't even bother to sign up for notifications.
When it comes to PII, we live in a de facto panopticon.
After months of waiting on preorder (in which time I could've cancelled it), my Framework 16 finally arrived just yesterday, so this is a very unfortunately timed article for me.
Mine is using the AI 300 chip and is presumably on the latest bios so this specifically wouldn't be a problem for me, but it doesn't fill me with future confidence either, though I suppose if you look hard enough you can find similar stories about any manufacturer
> For three years, the laptop has served me well, until Framework suggested via newsletter to install the latest BIOS update, version 3.20, with a bunch of security fixes. Unfortunately, the system hung and displayed a corrupt image on the screen, signifying a failed BIOS flash.
> Naturally, I reached out to Framework support, who told me to unplug the laptop, let the battery drain, and power it back on again afterwards, hoping the laptop would recover by itself. Unfortunately, it never did, and after giving Framework a bunch of information, they informed me that since my 1-year warranty has expired, I have no option but to purchase a new Framework motherboard, which will cost at least CA$500.
This is very disappointing.
1) Framework failed in not implementing a bootloader which takes a BIOS file on a USB-Stick and flashes it w/o requiring a working BIOS/Firmware or even a CPU/RAM. Every $70 Desktop-Mainboard worth its salt has this feature.
2) Considering 1) and that it was an official BIOS that caused the issue, Framework should repair (replacing/re-flashing the BIOS chip) for shipping fees max.
I am furious. We have recovery-bootloaders in devices with $10 bill of materials. Its not rocket science!
Don't bother with the motherboard, the new BIOS is worse. I have two that just randomly shut off whenever they feel like it. I just bought a thinkpad instead, shrug.
I had a very different experience with the Framework team. The battery died (within the warranty period), I reached out to them, they asked some questions, then sent me a brand new one.
Very satisfied with my Framework laptop and the customer support. I can't imagine buying another laptop.
I really don't understand how in 2025 a competent company can't implement a trival A/B flash update. Do they depend on some obscure contractor for the firmware and have no power here?
A bit off-topic, but kind of relevant. I firmly believe that if installing custom firmware voids the warranty of a device, installing official updates should extend the warranty.
I'm tired of sloppy updates or change of behavior that mess with how I use MY device.
At this point, I'm convinced Google is doing this on purpose. My Google TV has become slow since the Gemini update, which I wasn't asked if I wanted it. My pixel battery life gets worse with every update, etc.
I’ve had that problem with Roku, Google, and Vizio updates too, over the years.
At this point I’m comfortable saying that on device “Smart TV” software is a crime against humanity, full stop.
Google bricked all of the old fitbit scales with a firmware that glitches out and drains the battery. There were tons of reports at the time, but the devices were out of warranty so they didn’t fix it.
Good story, and surprising that there was so little assistance from the OEM. As an aside, I got to test out Asus crash free BIOS a couple of weeks ago. A strong thunderstorm hit and before I could get to my office a rapid series of deep voltage drops occurred. I shut down my systems and waited out the storm. When I powered my Asus tower back on it failed to POST, automatically restarted, recovered the BIOS (CMOS settings I assume), restarted again and booted Windows. Pretty slick, and instantly removed that cold lump of lead that had formed in my gut.
My framework was sitting in a drawer for two years and now will not turn on no matter how long I charge it. I assume there’s a dead coin cell in there somewhere or something that needs changed but it’s pretty disappointing.
[delayed]
I bought a Framework 13 in 2021. I was so stoked. I used it for 5 years, and of those 5 years only 1 was heavy use. I had to replace the battery and the input cover. I never had to do that before. I never had a laptop I wasn't able to use for 5 years so the repairability was actually not that much better for me. I gave up on Framework because after 5 years they still didn't give a crap about terrible battery performance on Linux distros.
I was using a Macbook Pro before. Went back to a Macbook Pro again. I don't want a Mac. I just can't find anything else remotely worth my money.
> Still, I was very disappointed that Framework chose to entrust sensitive information to a third-party who obviously couldn’t keep the data safe.
Then you're going to be very disappointed a lot. When HIBP first came out, I worried over each incident. These days, breaches of non-payment data are so common that I don't even bother to sign up for notifications.
When it comes to PII, we live in a de facto panopticon.
After months of waiting on preorder (in which time I could've cancelled it), my Framework 16 finally arrived just yesterday, so this is a very unfortunately timed article for me.
Mine is using the AI 300 chip and is presumably on the latest bios so this specifically wouldn't be a problem for me, but it doesn't fill me with future confidence either, though I suppose if you look hard enough you can find similar stories about any manufacturer
> For three years, the laptop has served me well, until Framework suggested via newsletter to install the latest BIOS update, version 3.20, with a bunch of security fixes. Unfortunately, the system hung and displayed a corrupt image on the screen, signifying a failed BIOS flash.
> Naturally, I reached out to Framework support, who told me to unplug the laptop, let the battery drain, and power it back on again afterwards, hoping the laptop would recover by itself. Unfortunately, it never did, and after giving Framework a bunch of information, they informed me that since my 1-year warranty has expired, I have no option but to purchase a new Framework motherboard, which will cost at least CA$500.
This is very disappointing.
I am furious. We have recovery-bootloaders in devices with $10 bill of materials. Its not rocket science!Don't bother with the motherboard, the new BIOS is worse. I have two that just randomly shut off whenever they feel like it. I just bought a thinkpad instead, shrug.
Was seriously considering getting a Framework to replace my aging ASUS. Upgrade- and repair-ability were my main motivations.
But now I'm reconsidering. Not standing behind their own BIOS update is pretty horrible.
I had a very different experience with the Framework team. The battery died (within the warranty period), I reached out to them, they asked some questions, then sent me a brand new one.
Very satisfied with my Framework laptop and the customer support. I can't imagine buying another laptop.