Could actually see this working well in a company with QA, design, and product submitting feedback in real-time using dev, closed prod environments.
The average B2C play requires too many clicks for customers. They are not motivated enough to submit feedback unless a major event happens to them (payment failure, site crash in middle of purchase, etc.). At that point, this tool wouldn't help.
Could actually see this working well in a company with QA, design, and product submitting feedback in real-time using dev, closed prod environments.
The average B2C play requires too many clicks for customers. They are not motivated enough to submit feedback unless a major event happens to them (payment failure, site crash in middle of purchase, etc.). At that point, this tool wouldn't help.