And unlike OpenAI, Anthropic don't seem to reset weekly usage quotas after an outage.
Anthropic seem to be both letting their competitors outplay them and making unforced errors (like the anti Open Weights models stuff and the frequent Fable->Opus downgrades for 'safety').
Outages are inevitable in this early high growth, rapid development era, but tactical errors are not.
And unlike OpenAI, Anthropic don't seem to reset weekly usage quotas after an outage.
Anthropic seem to be both letting their competitors outplay them and making unforced errors (like the anti Open Weights models stuff and the frequent Fable->Opus downgrades for 'safety').
Outages are inevitable in this early high growth, rapid development era, but tactical errors are not.
Anthropic would give out resets like OpenAI if they had capacity to do so, it's not like they haven't thought about doing the obvious.
OAI waits until overall cluster demand goes down before giving out a reset, they just happen to have much more spare capacity than Anthropic.
It was a one hour outage on a weekend. Unless you have an enterprise agreement with an SLA it's a bit silly to expect any compensation.
If I pay anything for a service, I expect a refund if that service doesn't work.
Best would be a free week/month for anyone who sent a request during the downtime.
Claude realized a chatbot can take a longer vacation after Codex just did yesterday.
So Claude is now on vacation and is unavailable.
I wonder when one of these outages will be the result of OpenAI's testing going wrong again.