Respectfully, you'd be studying the wrong thing i.e. the "system" without the system-keepers. Study the organizational structure; then study the people working within that structure with their aspirations and incentives; then go back and rejig the system; but, don't forget to put the stick figures on the diagram too i.e. users and makers.
Respectfully, you'd be studying the wrong thing i.e. the "system" without the system-keepers. Study the organizational structure; then study the people working within that structure with their aspirations and incentives; then go back and rejig the system; but, don't forget to put the stick figures on the diagram too i.e. users and makers.